Quản Lý Tổng Hợp

We are looking for an experienced (preferably 2 or more years F&B management experience in Vietnam) restaurant/lounge/bar General Manager (GM), female or male, to lead our restaurant and bar with a hard-working, positive, creative and hands-on attitude. We prefer our GM to speak excellent Vietnamese and English. Our Rooftop Lounge is an elegant, upscale, tropical and airline-themed lounge, restaurant and bar in Thao Dien, District 2, Saigon. GM is responsible for managing all restaurant employees, leading by example, assisting the owners in building an effective team, giving direction, training new staff, and coordinating and evaluating staff performance. The GM must uphold consistency in standards among all service, bar and kitchen staff of excellent, friendly and attentive customer service, same as our customers would receive on a first-class flight, as elegant airline flying is one of our design themes. Working with the staff, she or he must also ensure the highest standards in our food and drinks in terms of preparation, presentation, hygiene and top-quality taste. We are a young restaurant (we opened in January 2019) and offer our GM the opportunity to grow with us long into the future.

Main responsibilities include, but are not limited to:

The Manager’s role is mainly to oversee and manage the daily operation of the restaurant, to lead a team of service members, ensuring the highest standards of food, drinks, and service are provided to guests at all times; Follow-up, review and manage the various sources of revenue.

• Manage and ensure smooth daily operation of restaurant

• Help to create and maintain operational procedures and programs related to the total customer service operation.

• Prepare daily/monthly reports, including inventory and stock control and sales and cost of sales

• Conduct competitor analysis and be aware of local market initiatives.

• Oversee the implementation of service and brand standards. Provide a consistent, positive, professional leadership role and motivating staff.

• Develop and implement a promotion calendar and events and help with promoting Escape on our Facebook page, website, Google and offline, with fliers, posters etc.

• Analyse food and beverage statistics through our SPEED point of sale system.

• Manage a customer database and utilize it effectively to increase revenue

• Coordinate with kitchen on changes and weekly menus

• Maintain high standards of quality control, hygiene, health and safety requirements.

• Manage all restaurant employees and ensure adherence to the company’s standard rules and protocols to achieve company goals.

• Handle customers’ complaints and build a connection with our customers.

• Share recommendations and guest comments with the Head Chef and the Service team.

• Manage rosters, schedules and event planning and preparation in coordination with our event planner 

• Meet and greet clients, advising them on menus and specials and ensure our hostess and waitresses are doing the same; with a warm, smiling "Welcome to Escape" greeting and a "Thank you for Escaping with us" farewell  

• Check stock and inventory levels and order supplies through our Speed POS system

• Train staff, recruit in coordination with HUFR, our recruitment company, and follow-up development and overall job performance.

• Work with team to achieve targeted sales goals