General Manager

We are looking for a General Manager who will be responsible for directing the overall operation to maximize performance, profitability, and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.

- Establishing a service culture that matches the desired positioning as a premium destination in Hanoi;

- Developing a customer journey plan to be implemented by the service staff (from initial touchpoints at the hotel lobby to bidding guests farewell);

- Ensures the highest level of guest satisfaction by providing quality guest services and amenities;

- Leading the development of the FOH team’s customer service skill through interesting and creating training methods;

- Product focused training.

- Training manuals, bar manual, cocktail manuals;

- Management training / Inclusive of management training manuals;

- Training for service flow in bar and lounge areas.

- Bar training;

- Development and implementation of the Annual Plan and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential, and profitability;

- Build a strong management team with a good foundation and a clear vision of positioning;

- Fosters the development of a positive work environment for all

employees. Mentors all levels of employees through formal and informal meetings, discussions, and performance feedback;

- Works effectively with staff to address cultural and/or work environment issues to affect positive employee and guest experiences;

- Following up on training, debrief every training session that was held by the management trainees and work on improvement;

- Constant updates of drinks, seasonal focus;

- Quality control: constant checks, quality product, quality service.

- Daily Briefings with Management Team;

- Observation and further development of service skill and level;

- Work on team appraisals and development plans with the HR department;

- Implement all Standards and Procedures. 

- Analyze item sales with the team and work on improvements;

- Works with Chief Accountant/ Financial Controller in the preparation and management of the Restaurant’s budget;

- General maintenance of venues.

- Working Location: Hanoi