Guest Relation Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Relations. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and complaints effectively. The ideal candidate should have a passion for hospitality, excellent problem-solving skills, and a friendly and professional demeanor.

Based in Vo Van Tan, D3, HCMC

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
• Provide information and recommendations about F&B, restaurant history, services, and local attractions to enhance the guest experience.
• Manage reservations, record guest information, and allocate seating based on availability and guest preferences.
• Maintain an organized and efficient seating plan to ensure a smooth flow of guests.
• Provide accurate wait time estimates to guests and inform them of any delays or changes.
• Escort guests to their designated tables and present menus.
• Assist in coordinating with the service staff to ensure timely seating and service for guests.
• Answer guest inquiries regarding menu items, restaurant policies, and general information about the establishment.
• Handle guest concerns or complaints professionally and escalate issues to the appropriate supervisor or manager when necessary.
• Stay updated on current promotions, menu changes, and special events happening at the establishment.
• Adhere to all company policies, procedures, and safety regulations