Operation Manager

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City: Hanoi
Salary: Up to 35.000.000 VND

Achieving optimal business performance of the restaurant; Preparing reports at the end of the shift/week, including staff control and food ; Creating and executing plans for staff...

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Job Description

Achieving optimal business performance of the restaurant;
Preparing reports at the end of the shift/week, including staff control and food ;
Creating and executing plans for staff development;
Monitoring inventory control and conducting bi-monthly stock take;
Managing filing system and read company emails;
Coordinate the entire operation of the restaurant during scheduled shifts;
Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers;
Meet and greet customers and organise table reservations;
Advise customers on menu and beverage choice;
Ensure that all employees adhere to the company's uniform standards;
Assist in handling disciplinary issues, conducting Annual review and confirmation of staff;
Conduct orientation and training & coach new trainees;
Plan staff duty roster and cleaning duties;
Maintain food safety and customer service standards;
Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures;
Any other duties and responsibilities as assigned by Board of Director.

Job Benefits

Salary: Receive 85% of the official salary on 2 months of probation

Allowance:

Meal Allowance: 25,000 VND/ Working day
Parking Allowance: 10,000 VND/ Working day
Tip & Service Charge

Benefits:

Sign labor contracts, social insurance, and health insurance fully in accordance with the law
12 annual leave day per year
Reward in wedding, sick allowance,...
Other benefits according to Vietnam Labor Law
Discount 20% when using services of Hylo's outlets

Job Requirements

Age: From 25 – 35

Qualifications: Graduated from college/university

Required experiences and skills:

Have 3 years or more experience in an Fine Dining Restaurant Operation Manager position
Have experience in customer service
Must have basic PC-literacy
Knowledge of inventory management would be an added advantage
Excellent organizational & communication skills
Have good product knowledge on food and drink items
Carefully, honestly, high responsibility

Foreign languages: Candidate must have strong command of both Mandarin or English in order to communicate and introduce menu-items to customers

Prioritize: Candidates who have worked in a Fine Dining restaurant

Working hours:

6 days/week, each shift is 08 hours/day, or 48 hours/week.
The working hours of the day are as follows: 07:30 AM – 03:30 PM or 02:30 PM – 10:30 PM