B2C Sales Executive

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City: Ho Chi Minh City
Salary: Up to 10.000.000 VND

The B2C Sales Executive is responsible for driving direct consumer sales, managing walk-in customers, and converting online inquiries into bookings. This role involves actively eng...

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Job Description

The B2C Sales Executive is responsible for driving direct consumer sales, managing walk-in customers, and converting online inquiries into bookings. This role involves actively engaging with clients, upselling services, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle walk-in customers at physical locations, providing product and service recommendations.

• Manage and respond to online inquiries from social media, website, and direct calls.

• Upsell and cross-sell services to maximize revenue per customer.

• Maintain relationships with repeat customers and manage loyalty programs.

• Track customer interactions in the CRM and follow up on potential leads.

• Achieve monthly sales targets and report progress to the Sales Manager.

• Work closely with marketing to optimize lead conversion.

• Assist with in-store promotional events and campaigns.

Job Benefits

Commission: 3-10%, upon service/products
Contract and Insurance
Annual Leave
13th salary

Job Requirements

• Minimum 1-2 years of experience in beauty/spa, retail, hospitality, or direct sales.

• Strong communication and negotiation skills.

• Customer-focused with excellent interpersonal skills.

• Ability to work in a fast-paced environment and meet sales targets.

• Basic knowledge of CRM systems and digital communication channels.

• Experience in the wellness, beauty, or hospitality industry is a plus.