B2C Sales Executive

The B2C Sales Executive is responsible for driving direct consumer sales, managing walk-in customers, and converting online inquiries into bookings. This role involves actively engaging with clients, upselling services, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle walk-in customers at physical locations, providing product and service recommendations.

• Manage and respond to online inquiries from social media, website, and direct calls.

• Upsell and cross-sell services to maximize revenue per customer.

• Maintain relationships with repeat customers and manage loyalty programs.

• Track customer interactions in the CRM and follow up on potential leads.

• Achieve monthly sales targets and report progress to the Sales Manager.

• Work closely with marketing to optimize lead conversion.

• Assist with in-store promotional events and campaigns.